AI-Powered Agent Workspace for Managing Thousands of Interactions at Once

Give your team one platform to manage every channel your customers use to contact you—including chat, email, voice and video—with an AI copilot and real-time operational monitoring.

Leading Companies Already Operate with Cari AI

Conversations Processed

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Active AI Agents

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Countries Across Latin America

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Years of Experience

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How Cari AI’s Agent Module Works Across Your Operation

Six capabilities that turn your agents’ desktop into an AI-assisted workspace.

Unified Omnichannel Inbox

Centralize chats, emails, calls and video calls in one platform.

Your agents can manage WhatsApp, web chat, email, telephony and video interactions from a single workspace without switching between tools.

AI Copilot for Every Agent

While the agent communicates with a customer, the AI provides suggested responses, recommended next steps and real-time analysis.

The agent remains in control, decides what to use and resolves each interaction faster.

Skills-Based Routing

Automatically distribute every customer request according to agent availability, priority and team expertise.

Each interaction reaches the right agent without unnecessary queues or incorrectly assigned cases.

Real-Time Monitoring

Supervisors can monitor active conversations, step in when necessary and protect service quality.

Monitoring takes place across the live operation, allowing leaders to act immediately instead of waiting for historical reports.

Context-Preserving Handoffs

When an interaction moves from AI to a human agent—or between agents—the complete conversation context moves with it.

Customers do not have to repeat their information or explain their situation again.

Integration with Your CRM and Business Systems

Connect the Agent Module with your CRM and operational platforms through native integrations with Salesforce, HubSpot, Zendesk and Zoho CRM.

An open API is also available for connecting your proprietary systems.

Traditional Operations, Multichannel Platforms or an Agent Workspace with an AI Copilot

Three approaches to managing customer service teams—with very different operational results.

Capability	Traditional Operations	Multichannel Platform	Agent Workspace with AI Copilot
Channels in one inbox	No. Channels are managed through separate tools.	Yes. Channels are unified.	Yes. Every channel is managed from one workspace.
AI copilot for agents	No	No	Yes. It suggests responses and recommended next steps.
Live supervision	Based on previous-day reports	Partial	Real-time monitoring with immediate intervention
Skills-based routing	Manual	Basic	Automatic, based on the case and available team expertise
Context across channels	Customers must repeat their information.	Limited	Unified interaction history
Implementation speed	Weeks	From weeks to days	Days
Best suited for	Small teams with low interaction volumes	Multichannel operations	Teams scaling customer service with AI assistance

What You Can Achieve with Cari AI’s Agent Module

Automatically route customer requests according to agent availability, priority and team expertise.
Monitor active conversations in real time and intervene when necessary to protect service quality.
Transfer interactions to a human agent with the complete previous context already available, so customers never have to repeat themselves.

What Our Customers Say

We went from serving 4,000 merchants to more than 42,000 without expanding our team. Cari AI made what seemed impossible possible.

We now approve microloans through WhatsApp without requiring in-person visits. We are reaching customers who were previously out of reach.

We increased enrollment by 56% and closed the year with a 97% satisfaction rate. Cari AI’s AI Agents exceeded all our expectations.

Integrations

Cari AI connects seamlessly with your existing technology stack.

Transform the way your team works, achieving greater efficiency and better results.

Ecommerce and Retail

It facilitates personalized attention, streamlines order tracking, and provides after-sales support.

Healthcare

Reduce wait times and improve the quality of service in medical consultations.

Insurance

Faster response to queries, policy information, and claims.

Banking and Finance

Centralizes the management of requests and queries, ensuring fast and secure responses.

Contact Centers

Automate routing and monitor in real time to optimize workload and increase productivity.

BPO

Optimize workflow with intelligent routing and live support.

Explore the AI Platforms That Power Your Operations

Chatbot

Agentic AI-powered chatbots that resolve inquiries and execute transactions 24/7, delivering faster, more human conversations tailored to each customer’s context.

Voicebot

Resolve customer inquiries instantly and automate high-volume calling campaigns with a voice agent available 24/7. Optimize your contact center and eliminate wait times, even when handling thousands of calls per day.

Mailbot

Automatically classify, prioritize and respond to every message. Deliver answers in seconds, 24 hours a day, while your team focuses on higher-value strategic activities.

Agent Module

Centralize chats, emails, calls and video calls in one unified platform. Monitor operations in real time, intelligently assign interactions and enhance every customer conversation with AI.

Video Calls

Connect face-to-face with your customers through secure, high-definition video calls. Automate scheduling and deliver a more human experience without wait times, even during periods of high demand.

Intelligent Document Processing

Digitize, classify and extract information from thousands of physical or digital documents in seconds. Save time, reduce errors and automate operational workflows from end to end.